FAQ
Frequently asked questions
Clear answers. Where terms depend on each property, we say so.
What happens if the tenant does not pay?
Under plan A, while the covered rental is in place, if the tenant stops paying, Havantix pays the owner what was agreed. Under plan B, Havantix assumes the non-payment risk. Amount, limits, requirements and exclusions are specified in the valuation and in the contract for each property.
What happens if the property becomes vacant?
Under plan A vacancy is not covered: if the property is vacant, the owner receives no rent and Havantix does not charge the monthly management percentage. Under plan B, the agreed rent is paid even when the property is vacant; Havantix assumes both the non-payment and the vacancy risk, with terms calculated for each property.
What is the deposit and who holds it?
The deposit is the tenant’s security amount. It is held and controlled separately, with justified movements. It is not Havantix billing or profit, and the agency commission is not financed from the deposit.
How are repairs approved?
Maintenance or renovation costs are not automatically included: they are quoted, authorized and recorded, including who pays for each job.
How do I receive my money?
You receive an understandable breakdown with supporting documents, and you will be able to check it in the app. Payment method and date are specified in the valuation and in the contract for each property.
Do you accept properties that are already rented?
They can be assessed. Before accepting a guarantee we review the contract, payments, documentation and condition of the property. Acceptance of existing contracts is specified in the valuation and in the contract for each property.
Does the rent guarantee cover condominium fees?
No. A property’s rent guarantee does not imply a guarantee of collection of condominium fees. Also, condominium administration is a line in preparation.
How much does it cost?
Financial terms are specified in the valuation and in the contract for each property; that is why we do not publish prices or percentages. Request a valuation and we will explain them.
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